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Getting Smart with Email Marketing
Welcome
to the latest edition of the Inside Edge--your monthly report on
Internet trends and advancements that can turn your business into a
more profitable e-Business!
After you read this month's edition, contact your local WSI
Consultant to find out how to put this valuable information to work
for your business right away.
Thanks for reading!
Email Marketing - Effective Reach, Low
Costs
As our marketplace continues to evolve
due to changes in the economy, technology, government legislation
and increased competition, small businesses are turning to the
Internet to increase revenues and attract new customers while
decreasing operating expenses. Today, email marketing is quickly
becoming one of the most cost-effective marketing tools available
for small businesses.
So, why email marketing?
Throughout the world, telemarketing is
being gradually voted out as a marketing channel with the
introduction of 'Do Not Call' legislation. In comparison, direct
marketing is more expensive than online marketing, while mass media
advertising is expensive and quite difficult to measure for
effectiveness through customer conversion. Email marketing on the
other hand is growing rapidly across all industries, is relatively
less expensive when compared to other marketing methods and all
aspects are measurable. In a survey by MarketingProfs in November
2005, 40% of marketers stated that email earns the highest ROI,
followed by search engine marketing at 28% and direct mail at 18%.
"40% of marketers
stated that email earns the highest ROI, followed by search engine
marketing at 28% and direct mail at 18%"
Source: Marketing
Profs
The Bottom Line:
Email marketing continues to offer a
better balance of lower costs and higher response rates than most
marketing media. The challenge is to maximize its effectiveness
through improved content and enhanced measurement techniques. The
two fundamental principles of email are: driving direct response and
cultivating ongoing relationships. Customer retention is the prime
objective for most email marketers, while customer acquisition
continues to play a smaller yet significant role.
Surprisingly, many companies that
engage in email marketing treat it almost as an afterthought and
don’t bother to track the performance of their campaign. This is
confimed by a recent survey of email marketers conducted by
MarketingSherpa which revealed, 24% don’t track open rates, 31%
don’t track click-through rates, and 52% don’t bother to determine
the conversion rates of those clicks. In addition, a recent survey
by CMO magazine stated that 26% of US marketing executives have no
formal marketing measurement system in place. Your WSI Consultant
can provide you with practical advice and affordable email marketing
solutions which provide enhanced measurement tools to track the
performance of your email marketing campaigns.
"26% of US
marketing executives have no formal marketing measurement system in
place"
Source: CMO
With lower costs than most other forms
of marketing, email can be a great leveller for small businesses
competing against larger enterprises, in part because small
businesses have increased opportunities to establish real
relationships with their customers. Many consumers are likely to
give permission to a small business to receive their marketing
messages as long as the company makes it clear that they will never
share the individual’s personal information with any other
organization.
As a small business owner how are you
leveraging email marketing to grow your business? Contact your WSI
Consultant today to learn more about our affordable email marketing
solutions and proven Internet Marketing strategies which will help
you effectively communicate and measure the success of your
e-business.

Provided below is a brief overview of
standard and advanced email marketing measurements to help you
better measure the ROI of your email marketing campaigns.
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Standard & Advanced
Measurement Metrics
Among the various metrics email
marketers track to gauge effectiveness, some are standard and
used by nearly all, while the usage of other metrics depends
more on the company's and campaign's objectives. The range of
standard metrics includes the following six elements:
- Delivery rate; typically, emails sent minus bounce
bounce-backs
- Open rate
- Click-through rate (i.e. response rate)
- Bounce-back rate
- Unsubscribe rate
- Conversion rate; typically, number of actions divided by
number of unique click-throughs
More detailed metrics which are
often overlooked include these 10 factors, according to
EmailLabs:
- Referral rate (i.e. pass-along rate or
"send-to-a-friend")
- Click to open rate (unique clicks divided by unique
opens)
- Net subscribers (number of subscribers plus new
subscribers minus bounces plus unsubscribes)
- Subscriber retention (number of subscribers minus
bounces and unsubscribes divided by number of
subscribers)
- Website actions (number of visits to a specific Web page
or pages)
- Number of orders, transactions, downloads or actions
- Conversion rate (or percent of orders, transactions,
downloads or actions of e-mails sent or delivered)
- Total revenue
- Average order size
- Average dollars received per e-mail sent or delivered
The fundamentals are open rates,
tracked by nearly 76% of email marketers, and click-through
rates, tracked by nearly 69% of respondents to the
MarketingSherpa survey. Conversion rates, however, which
assess the whole point of email campaigns, get tracked by only
48% of email marketers. |


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Toronto, Canada, is ranked the #1 Internet Services Business in the
world. With systems that have been developed, utilized and proven by
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thousands of affordable Internet related services and technologies
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investment for businesses annually.
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